Our Team

How this desk is organised

E28A Visa Bali is a desk, not a line-up of profiles. What follows is the set of jobs the desk covers for Indonesian visa and stay-permit work, and who is accountable for each of them.

• Case intake. Reads the passport, the current stamp and the intended length of stay before anything is quoted, and says plainly when a category does not fit.
• Regulation watch. Tracks circulars and portal changes from the Directorate General of Immigration and marks any page on this site that a change makes stale.
• Client correspondence. Answers in writing, keeps the thread in one place, and repeats the fee breakdown before payment rather than after.
• Escalation. Handles refusals, requests for additional documents and appointment problems, and explains the options honestly, including the option to stop.

Why there are no names on this page

This page names no individuals. A stated qualification should survive being asked for proof; where ours would not, it is left out entirely. If it matters to you who is handling your file, ask. You will be told the name of the person on it and what they are responsible for, in writing, before you commit to anything.

What we publish, and how it is checked

Figures and rules published here are taken from the operator or the responsible authority. When we have not been able to confirm something, the page says it is unconfirmed instead of rounding it into a fact. If a page here contradicts what you were told by an operator or an official office, write to us. We will check it and correct the page.